Frequently Asked Questions

Will my employer know if I use the service?

We are not authorized to release the names of anyone using the service without their written permission. Even if someone at your worksite has made the appointment for you, we cannot tell them whether or not you kept that appointment. We would, however, appreciate a phone call if you don't plan to attend as other people may need that appointment time.

How much does it cost?

The service is provided free of charge to all employees (and their dependent family members) of our member organizations.

How do I make an appointment?

Just call the office at 865-1333 (Hinton) or toll free at 1-888-865-EFAP(3327) from anywhere in Alberta. You do not have to be referred by anyone at your worksite.

What are the qualifications of the Staff?

Registered Psychologist with over 25 years of counselling experience.


When I make an appointment for my kids, should I come in with them?

Yes, you should attend the appointment with your children. If the youth is under the age of 18, we will need your written permission to provide counselling to your child. There are also questions the psychologist may want to ask you and your child will appreciate your presence and support at the session.


Can I use this service to get time off work?

No. The psychologist at the West Yellowhead Assessment & Resource Service is not authorized to recommend that you have time off work. You must consult with your family doctor for that.


Should I go to counselling if I am already on medication for depression?

Yes. While medication will make you feel better for a time, you will still need counselling to determine why you were depressed in the first place and to assist you in dealing with those issues.